Direct and Indirect Speech in the article Australians name Garuda world’s best

Australians name Garuda world’s best

The Jakarta Post, Jakarta | Wed, 03/07/2012 10:03 AM

Publicly listed national flag carrier Garuda Indonesia is recognized as “The Best International Airline” according to a recent independent survey carried out in Australia on all major airlines throughout the world.

The customer satisfaction survey, conducted by Australia-based research company Roy Morgan, ranked Garuda Indonesia ahead of other international leading airlines, such as Singapore Airlines, Emirates and Air New Zealand, with 91 percent of the 3,943 respondents being “very satisfied” with the airline’s products and services.

Garuda president director Emirsyah Satar said that the recent survey recognized the success of its “Quantum Leap” program, which included the revitalization of its existing fleet and the introduction of “The Garuda Indonesia Experience”, the carrier’s service concept that offered a uniquely Indonesian level of service both in-flight and on the ground.^(*)

He also said that he was very proud of his team at Garuda for this award because competition in the aviation industry was getting stronger each year. In addition, he said that Garuda Indonesia had never been recognized as “The Best International Airline” in previous surveys conducted by Roy Morgan.

“This survey really surprises us and we are going to keep improving our services in order to satisfy all of our customers,” he said.

William Mansell, one of Garuda’s Australian customers and a former Jakarta resident, said like other Asian airlines, Garuda excels in terms of services and hospitality, coupled by competitive pricing.

“Garuda in particular is leagues ahead of Australian airlines. It’s as though the Australian have forgotten the aspect of hospitality that was once synonymous with air travel,“ William said.^(**)

Roy Morgan Research is Australia’s best-known and longest-established market research and public opinion polling company, founded in 1941 by Roy Morgan, with offices in four mainland Australian states, as well as Auckland, London, New York, Princeton and Indonesia.

The Roy Morgan Customer Satisfaction Award added to a string of accolades, including the four-star rating by Skytrax, the global benchmark for airline service standards, in 2009.

Garuda Indonesia was also named the “World’s Most Improved Airline” at the Skytrax World Airline Awards in Hamburg and “Asia’s Leading Service Quality Airline” by the Center for Asia-Pacific Aviation (CAPA) in 2010.

The airline has shown stronger performance every year, and it was able to end 2011 on a high note, booking significant growth in both the number of passengers and revenue.

According to the airline’s recent data, total revenue jumped 38 percent to Rp 27.1 trillion (US$2.95 billion) last year, up from Rp 19.5 trillion in 2010.

This year, Garuda Indonesia aims to increase its total revenue by a further 21 percent.

Moreover, the number of passengers rose 39 percent throughout last year to 17.1 million, up from 12.5 million in 2010.

Garuda flew 13.9 million domestic passengers and 3.2 million international passengers last year.

This year, the airline will also launch a Jakarta–Taipei route in May, and a Denpasar–Tokyo through Haneda Airport route in April, flying Boeing B737-800NG and Airbus A330-200 aircraft, respectively.

The airline will increase flights between several cities, such as Jakarta–Pekanbaru from four to six flights daily, Jakarta–Batam from four to five flights a day and Jakarta–Kuala Lumpur from two to three flights a day.
Source : http://www.thejakartapost.com/news/2012/03/07/australians-name-garuda-world-s-best.html

^(*) INDIRECT SPEECH(Kalimat Tidak Langsung) à bagian dari Reported Speech atau kalimat berita yang menceritakan atau menjelaskan pembicaraan orang lain kembali kepada yang lainnya.Jadi,yang paling membedakan dengan kalimat direct speech adalah tidak adanya tanda petik dalam polanya. Di dalam contoh kalimat tidak langsung yang saya temukan di artikel ini adalah bentuk kalimat statement atau kalimat pernyataan. Sehingga pola yang terbentuk dari kalimat dibawah ini adalah

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Garuda president director Emirsyah Satar said that the recent survey recognized the success of its “Quantum Leap” program, which included the revitalization of its existing fleet and the introduction of “The Garuda Indonesia Experience”, the carrier’s service concept that offered a uniquely Indonesian level of service both in-flight and on the ground.

^(**) DIRECT SPEECH (kalimat Langsung) à Merupakan salah satu dari pembagian dari Reported Speech atau yang sering disebut sebagai kalimat berita. Yang perlu diperhatikan pada kalimat ini adalah kalimat di dalam tanda petik karena hal ini akan menentukan conjuction yang akan digunakan. Contoh direct speech yang saya temukan di dalam artikel ini juga merupakan bentuk statement atau kalimat pernyataan sehingga pola yang terbentuk dari contoh kalimat di bawah ini adalah

DS : S + P + O,”S + P + O”

“Garuda in particular is leagues ahead of Australian airlines. It’s as though the Australian have forgotten the aspect of hospitality that was once synonymous with air travel,“ William said.

Source :
http://www.thejakartapost.com/news/2012/03/07/australians-name-garuda-world-s-best.html
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